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Hello, everybody. I have a LG G6 mobile phone and LG is my fav product company since 2015.. It is for a while I lost my fingerprint option on the menu. Hardware is in good condition, however as a software it is not working and disappeared. My phone model is LG-H870S. Please guide me to fix this problem and get back fingerprint function ! 

Warm regards, Mazhar

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by admin (8.3k points)
 
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Try make hard reset.
by mezher2008 (100 points)
Thank you very much! I tried it as well. Not worked again. I decide to take it to the local customer service and they changed fingerprint sensor. Now it is working properly. The problem was in the  hardware actually!

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